Job Opportunities
Case Manager/Housing Navigator (on-site)
This position is based at Gathering for Women (GFW)’s Day Center in Monterey, CA. The position is under the supervision of the GFW Case Manager. GFW is seeking a caring, flexible, highly organized Case Manager/Housing Navigator, who has excellent communication skills, and enjoys working with a variety of people, to provide case management to Center guests. The Case Manager/Housing Navigator provides screenings, assessments, advocacy and ongoing case management for women who are homeless and housing insecure. Provides support services such as information and referral, goal setting, problem solving and linkages to any needed wrap around services as guests seek stable housing. Assists in Center operations as needed.
Key duties and responsibilities may include, but are not limited to:
Office environment is working with a volunteers, staff, and guests who are primarily homeless women. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
The Case Manager/Housing Navigator will be required to stand, walk, stoop, and bend continually throughout the workday. Occasionally, you may be called on to lift up to 20 lbs. Reasonable accommodation may be made to enable individuals to perform the essential functions.
Qualifications:
The ideal candidate will possess proven ability or accomplishment in the following:
Education and Experience: Bachelor's degree in the Human Services field or the equivalent combination of education and experience required. A passion for the mission is required.
Prior experience working with a non-profit and/or with vulnerable populations is strongly desired.
Background and Licensing: Must possess a valid California driver’s license and auto insurance. Additionally, employment with GFW is subject to a background check (fingerprinting).
Salary: $23-$25.5 (DOE) per hour, paid biweekly. This is a non-exempt position.
Key duties and responsibilities may include, but are not limited to:
- Manage and maintain clean databases. Hold software training and updates as needed.
- Analyze data in an accurate and timely manner and prepare reports monthly and as needed.
- Assess guests for Coordinated Entry into housing using VI-SPDAT.
- Enter thorough and accurate data into HMIS on a timely basis.
- Meet with guests on a regular basis to monitor guest progress in meeting their goals and objectives.
- Document case plan, case management sessions and guest progress in guest files.
- Provide guests with incentives to participate in case management and other activities.
- Provide housing navigation services to guests to connect them with affordable housing options, Section 8 vouchers, rental assistance, rapid re-housing, and other housing resources.
- Provide guests with information and referrals to ancillary services that help clients meet goals, including mental health, substance abuse and family safety net services.
- Arrange “warm handoffs” to other service providers when appropriate.
- Coordinate school enrollment and other academic support for homeless youth with schools’ McKinney-Vento Coordinator.
- Work with Social Services to obtain food stamps and other mainstream benefits for guests.
- Maintain confidentiality when dealing with guest and staff matters.
- Provide transportation to and from shelter using shelter van on occasion if the guest is unable to get to an appointment on her own.
- Provide accurate program information for individuals inquiring about admission.
- Assist with community outreach.
- Develop and maintain good relations with guests and other community service providers.
- Meet regularly with the Program Coordinator and Case Manager/Navigator(s) regarding case management issues and developments.
- Generate documents, reports, correspondence and presentations; completes data entry utilizing a variety of computer software including Penelope Case Management Software, Community Software Group, Active Referral Network and Homeless Management Information System.
- Provide transportation using GFW’s van on occasion.
- Other duties as assigned.
Office environment is working with a volunteers, staff, and guests who are primarily homeless women. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
The Case Manager/Housing Navigator will be required to stand, walk, stoop, and bend continually throughout the workday. Occasionally, you may be called on to lift up to 20 lbs. Reasonable accommodation may be made to enable individuals to perform the essential functions.
Qualifications:
The ideal candidate will possess proven ability or accomplishment in the following:
- Demonstrated success with the duties and responsibilities listed.
- Outstanding case management skills.
- Knowledge of the needs of homeless populations (with knowledge of the needs of local homeless women a plus).
- Familiarity with current housing market information, housing trends and available affordable housing resources preferred.
- Excellent computer skills and fluency in MS Office (Word, Excel, PowerPoint), and Outlook, and a willingness and ability to learn additional databases.
- Experience working with Homeless Management Information System or a similar data management system preferred.
- Exemplary and compassionate customer service skills.
- Excellent oral and written communication skills.
- Effective interpersonal and relationship building skills.
- Ability to partner and communicate with a variety of internal and external contacts.
- Excellent planning, organizational, time and project management skills.
- Strong reasoning, analytic thinking and problem-solving skills and experience.
- Excellent attention to detail.
- Multi-tasking skills; flexibility.
- Ability to manage work assignments independently and as a team.
- Ability to maintain confidentiality.
- Proven ability to be flexible and to work in a fast-changing environment.
- Ability to take initiative to accept new assignments and challenges.
- Willingness to jump in and perform tasks outside of official role.
Education and Experience: Bachelor's degree in the Human Services field or the equivalent combination of education and experience required. A passion for the mission is required.
Prior experience working with a non-profit and/or with vulnerable populations is strongly desired.
Background and Licensing: Must possess a valid California driver’s license and auto insurance. Additionally, employment with GFW is subject to a background check (fingerprinting).
Salary: $23-$25.5 (DOE) per hour, paid biweekly. This is a non-exempt position.